Delivery Policy

This Delivery Policy explains how Orato AI Limited ("Orato AI", "we", "us", or "our") delivers access to the Orato Flow platform and related services. As a digital software-as-a-service (SaaS) product, Orato Flow is delivered electronically — no physical goods are shipped.

1. Nature of Delivery

Orato Flow is a cloud-based software application. All delivery is digital and takes place via electronic access to the platform. There are no physical products, shipping, or postal delivery associated with our Service.

2. How You Receive Access

Upon completing your subscription purchase — whether directly through our website or via Microsoft Marketplace — you will receive access to Orato Flow through the following process:

• Account activation: You will receive a confirmation email with instructions to activate your account and set up your workspace.
• Software access: Orato Flow can be accessed via the desktop application or web interface, depending on your subscription plan.
• Licence key (if applicable): Some plans may include a licence key delivered to your registered email address for activating the software.

3. Delivery Timeframe

Access to Orato Flow is typically delivered immediately upon successful payment. In most cases:

• Instant access: You can begin using the Service within minutes of completing your purchase.
• Microsoft Marketplace purchases: Provisioning through Microsoft Marketplace may take up to 24 hours, depending on Microsoft's processing times.
• Enterprise or custom plans: For enterprise agreements requiring custom configuration, delivery may take up to 5 business days. We will communicate expected timelines during the onboarding process.

4. System Requirements

To use Orato Flow, you will need:

• A compatible device (Windows, macOS, or supported web browser)
• A stable internet connection for real-time translation and transcription features
• An audio input device (microphone) for live transcription

It is your responsibility to ensure your system meets the minimum requirements for the Service. We are not liable for delivery failures caused by incompatible hardware, software, or network environments.

5. Delivery Issues

If you do not receive access to the Service within the expected timeframe, please take the following steps:

• Check your email inbox (including spam/junk folders) for your activation email
• Verify that your payment was processed successfully
• Contact our support team at [email protected] with your order details

We will investigate and resolve any delivery issues as promptly as possible, typically within 1–2 business days.

6. Service Availability

We aim to maintain high availability of the Orato Flow platform. However, the Service may occasionally be unavailable due to scheduled maintenance, updates, or unforeseen technical issues. We will provide reasonable notice of planned downtime where practicable.

Temporary service interruptions do not constitute a failure of delivery and are not grounds for a refund. For details on refunds, please see our Refund & Cancellation Policy.

7. Contact Us

If you have any questions about this Delivery Policy or issues with accessing the Service, please contact: